At L.L.Bean Sale Store, we’re committed to your complete satisfaction with our premium fashion collections. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Timeframe

You have 15 days from the date you receive your items to initiate a return or exchange.

Eligibility Conditions

  • Items must be in original condition – unworn, unwashed, and with all tags attached
  • Original packaging must be included
  • Proof of purchase is required
  • Items must not show any signs of wear or damage

Important Note on Final Sale Items

Due to the seasonal nature of fashion and to maintain the premium quality of our collections, the following items are considered FINAL SALE and cannot be returned or exchanged:

  • Items purchased during special promotional events or clearance sales
  • Personalized or customized products
  • Items marked as “Final Sale” at time of purchase

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Complete our online Returns & Exchanges Form below and email it to [email protected] within 15 days of receiving your order.

Step 2: Wait for Authorization

Our customer service team will review your request and respond within 24 hours during business days with:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional necessary information

Step 3: Package Your Items

Securely package the items in their original packaging, including:

  • All original tags and labels
  • Any accessories that came with the item
  • The completed returns form (print the confirmation email)

Step 4: Ship Your Return

Ship your return to our fulfillment center using a trackable shipping method. We recommend insuring your package as we cannot be responsible for lost return shipments.

Step 5: Processing & Refund

Once we receive and inspect your return (typically within 5-7 business days after arrival), we’ll process your refund or exchange.

Return & Exchange Form Template

Select a reason Wrong Size Not as Described Defective Item Changed Mind Other
Refund Exchange

Email completed form to: [email protected]

Refund Information

Refund Processing Time

  • Credit Card Payments: 5-10 business days after we process your return
  • PayPal Payments: 3-5 business days after we process your return

Refund Method

Refunds will be issued to your original payment method. The following amounts will be deducted from your refund:

  • Original shipping charges (unless return is due to our error)
  • Return shipping costs (customer responsibility)

Exchange Process

For exchanges, we’ll ship your new item once we receive and process your return. You’ll be responsible for shipping charges on the new item unless the exchange is due to our error.

If the item you’re exchanging for is more expensive, you’ll need to pay the difference. If it’s less expensive, we’ll refund the difference.

International Returns

As we serve customers globally (excluding some Asian regions and remote areas), international returns are accepted. However, please note:

  • You are responsible for return shipping costs and any customs duties
  • Return processing may take additional time for international shipments
  • Refunds will be issued in US dollars; currency conversion differences may apply

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges.

Email: [email protected]

Response Time: Within 24 hours during business days

Mailing Address:
L.L.Bean Sale Store
1324 Beddington Park
Nashville, US 37215

We appreciate your trust in L.L.Bean Sale Store for your fashion needs. Our returns policy reflects our commitment to quality and your satisfaction with our collections of Coats & Outerwear, Hoodies & Sweatshirts, Jeans, Pants, Shirts & Tops, and Sweaters.